FAQs – JOLAVI

FAQs

How long does it take to receive an order?

**COVID-19 NOTICE**

 

Normally it would take 3-5 days to ship your order to you however with COVID-19 regulations placed upon our warehouses, it's taking 7-14 business days to receive orders. 

 

All orders are custom made and printed-on-demand. We do not have giant warehouses with thousands of items sitting on the shelves. Every single item in your order is hand made by us. 

 

We understand the utmost importance of your order and are working around the clock to get them out as fast as possible. We have tripled machinery and the size of our staff since the virus came into the world. We thank you for ANY patience you're willing to give us during this time. 

We will update this when our ship times go back to normal. 

 

How can I track my order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to go out the door and be shipped to you.